PRIVACY POLICY

ATC Plant Protection Joint Stock Company is committed to respecting and protecting the privacy of all customers who access and use our website. This Privacy Policy explains how we collect, use, store, and safeguard your personal information.

1. Information We Collect

ATC collects only the personal information that customers voluntarily provide through our website, including:

  • Full name
  • Phone number
  • Email address
  • Contact or delivery address (if applicable)
  • Any inquiries, requests, or information submitted through our contact forms

We collect this information for the following purposes:

  • Providing product consultation and technical support
  • Responding to customer inquiries and requests
  • Processing orders and arranging deliveries
  • Providing after-sales services and customer support
  • Handling warranty claims, complaints, and related issues
  • Sending promotional offers, event invitations, or product updates when customers have agreed to receive such communications

2. Use of Personal Information

Your personal information is used solely within the scope of ATC’s business operations and only for the purposes described in this Privacy Policy.

ATC does not sell, trade, rent, or disclose customers’ personal information to any third party, except in the following circumstances:

  • With the customer’s prior consent.
  • When required by competent government authorities in accordance with applicable laws.
  • When necessary to provide information to shipping partners or service providers for order fulfillment or customer-requested services.

3. Data Retention

Customer information will be retained in ATC’s management system until:

  • The intended purpose of collection has been fulfilled;
  • The customer requests that the information be updated or deleted; or
  • The retention period expires in accordance with applicable legal requirements.

4. Information Security

ATC implements appropriate technical and organizational measures to protect customers’ personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to safeguard all personal data using reasonable security measures, no method of data transmission over the Internet can be guaranteed to be completely secure. In the event of unforeseen incidents or force majeure circumstances, ATC will take all reasonable steps to minimize any potential impact on our customers.

5. Cookies

Our website may use cookies to:

  • Remember user preferences and settings.
  • Improve website functionality and user experience.
  • Analyze website traffic and optimize website performance.

Users may disable or delete cookies through their browser settings. However, doing so may affect certain features and functionality of the website.

6. Third-Party Content and Links

The ATC website may contain links to third-party websites or embedded content such as videos, maps, or social media platforms.

These third-party websites operate under their own privacy policies and may collect information independently. ATC is not responsible for the content, privacy practices, or data collection activities of any third-party website.

7. Your Rights

Customers have the right to:

  • Request access to the personal information they have provided.
  • Request correction or updating of inaccurate or incomplete information.
  • Request deletion of personal information when it is no longer required, except where retention is required by law.
  • Submit complaints regarding the collection or use of personal information if they believe their legitimate rights have been affected.

8. Contact Information

If you have any questions or requests regarding this Privacy Policy or the processing of your personal information, please contact:

ATC Plant Protection Joint Stock Company

Website: https://atclongan.vn

Hotline: +84 813 272 727

Email: Tamtv@makgroup.vn

ATC will review and respond to all privacy-related requests as promptly as possible to protect the legitimate rights and interests of our customers.