RETURN & REFUND POLICY

1. Return and Exchange Policy

ATC Plant Protection Joint Stock Company is committed to providing high-quality products and professional after-sales services. To protect customers’ rights and interests, we apply the following return and exchange policy.

Return & Exchange Period:

Products may be returned or exchanged within 15 days from the date of delivery.

Eligibility for Returns & Exchanges:

Products are eligible for return or exchange only when all of the following conditions are met:

  • The product is brand new and has not been used.
  • Original packaging, labels, seals, and accessories remain intact.
  • All promotional gifts (if any) are returned together with the product.
  • A valid sales invoice or order confirmation is provided.
  • The warranty has not been activated (where applicable).

ATC does not accept returns or exchanges for:

  • Products that have been used or damaged due to customer misuse.
  • Gift vouchers or gift cards.
  • Promotional or clearance items, except in cases of manufacturing defects or shipping damage.

Return & Exchange Locations:

  • Products purchased directly: Please return the product to the original point of purchase.
  • Online purchases: Please contact us via:

    Hotline: +84 813 272 727

    Email: Tamtv@makgroup.vn

Our Customer Service team will guide you through the return or exchange process.

Product Exchange Value:

  • The replacement product must have a value equal to or higher than the original purchase.
  • If the replacement product has a lower value, ATC will not refund the price difference.

Defective Products:

If you receive a defective product, please notify ATC within 15 days from the delivery date.

After verifying the defect, ATC will:

  • Replace the defective product as soon as possible; or
  • Issue a full refund if the replacement product is unavailable.

Shipping costs will be covered by ATC if the return is due to:

  • Incorrect product delivered.
  • Manufacturing defects.
  • Damage during transportation.

2. Return & Exchange Procedure

Step 1. Submit a Request

Please contact ATC via:

Please provide the following information:

  • Order number.
  • Product name.
  • Description of the issue.
  • Photos or videos of the product (if available).
  • Your requested solution (exchange or refund).

Step 2. Request Confirmation

Our Customer Service team will review your request and confirm whether it meets the return or exchange requirements. Further instructions will then be provided.

Step 3. Return the Product

Customers may return the product:

  • Directly to the original place of purchase; or
  • By postal or courier service for online orders.

The product should be shipped within three (3) working days after receiving confirmation from ATC.

Required Documents

Please include:

  • Sales invoice or order confirmation.
  • VAT invoice (if applicable).
  • All accessories and promotional gifts (if any).

Step 4. Product Inspection

Upon receiving the returned product, ATC will:

  • Inspect the product condition.
  • Verify eligibility for return or exchange.
  • Coordinate with the manufacturer or supplier if necessary.

Step 5. Completion

Once the inspection is completed, ATC will:

  • Send a replacement product; or
  • Process a refund in accordance with this policy.

Customers will be kept informed of the processing status via phone or email.

3. Important Notes

To ensure a smooth return process, please note:

  • Pack the product securely using its original packaging whenever possible.
  • Do not apply adhesive tape directly to the product box.
  • Do not seal the shipping carton before handing it to the courier, as inspection may be required.
  • Customers are responsible for ensuring the product arrives at ATC in its original condition.
  • If you experience any issues during shipment, please contact our Customer Service team for assistance.

4. Frequently Asked Questions (FAQ)

Can I exchange a product if I simply change my mind?

Yes. Products may be exchanged within 15 days from the delivery date, provided they remain unused, in their original condition, and meet all return and exchange requirements.

How can I cancel my order?

Please contact our Customer Service team at +84 813 272 727 as soon as possible.

If your order was placed through our website and has not yet been processed, you may also be able to cancel it online.

Can I return a product if I am not satisfied?

Returns are accepted in the following cases:

  • Manufacturing defects.
  • Incorrect products delivered.
  • Products damaged during shipping.

Customers must notify ATC within 15 days from the delivery date via:

Returned products must be in their original condition and include all accessories and promotional items (if any).

Please contact our Customer Service team before returning any product so that we can provide instructions and arrange the appropriate return or refund procedure.

If the return is due to ATC’s error or shipping damage, all return shipping costs will be borne by ATC.